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 Apple values your feedback. Tell us what's missing, wrong, or hard to find in the Knowledge Base. Report broken links in Knowledge Base documents. Tell us about difficulties downloading software updates. How to get technical support. Find answers to QuickTime questions. Find drivers for Apple and third-party printers. Learn how to upgrade from Mac OS 8 to Mac OS 9. Apple values your feedback Your feedback is important to us. We especially appreciate feedback that lets us know what's missing, wrong, or hard to find, where there are broken links, and if you're having a hard time downloading software updates. Click the link above that matches your feedback topic. If your topic is not listed, use the feedback form to tell us about your Knowledge Base experience. Important: We are not able to respond to individual requests for technical support. To get technical support, simply choose your product from the pop-up menu at the top of the AppleCare Support home page. There, you'll find links to helpful Knowledge Base documents, discussions, and other resources. You can also search the Knowledge Base directly from the product support page. For free and fee-based telephone technical support options, see the AppleCare Products and Services website. Tell us what's missing, wrong, or hard to find in the Knowledge Base The Knowledge Base help documents explain how to find answers to your questions. If you can't find an answer, please review the Advanced Search help for tips on using our most powerful search features. If reviewing the appropriate help document doesn't answer your question, if you find incorrect information, or if you have a hard time finding something you're sure is in the Knowledge Base please let us know. Report broken links in Knowledge Base documents Many Knowledge Base documents contain links to other documents and websites. We do our best to maintain these links, but from time to time you may find one that is broken. Please include the document number when you submit feedback and our writers will update it. Tell us about difficulties downloading software updates Are you receiving error messages or seeing error messages, getting incomplete files, or having other software download issues? Review technical document 44000, "Common Error Messages When Downloading Files". This article explains error messages frequently encountered by our customers. If the error message you see is not discussed in this document, please submit feedback to Apple's Software Download team. How to get Technical Assistance Free technical support is available on the Apple Support website. Simply choose your product from the pop-up menu at the top of the AppleCare Support home page. There, you'll find links to helpful Knowledge Base documents, discussions, and other resources. You can also search the Knowledge Base directly from the product support page. For free and fee-based telephone technical support, see the AppleCare Products and Services website. Find answers to your QuickTime questions Please read the comprehensive QuickTime 6 FAQ before you submit feedback to the QuickTime team at Apple. The most frequently asked questions about downloading and using QuickTime 6 are addressed in the FAQ. QuickTime support is available from the QuickTime support website. If you cannot resolve your QuickTime issue with the help provided at these websites, please submit your comments to the QuickTime team. Find drivers for Apple and third party printers If you are looking for an Apple printer driver, see technical document 30154, "LaserWriter Printers: Mac OS Print Drivers and Cable Matrix", then download the driver from the earlier software download area. If your printer is a third party printer (not an Apple Printer) If your printer is a third-party printer (not an Apple Printer) check the "downloads," "drivers," or "updates" section of your printer manufacturer's website. Some third-party printer manufacturers include HP, Epson, and Lexmark. Upgrade from Mac OS 8.x to Mac OS 9 To upgrade to Mac OS 9 from Mac OS 8, you can purchase a Mac OS 9 CD in the United States by calling 1-800-MY APPLE (1-800-692-7753). The Mac OS 9 CD is not available from the Apple online store. Before you purchase a Mac OS 9 CD, read technical document 60725 "Mac OS 9: Before you Install Read Me and make sure your computer meets the minimum system requirements. Upgrade CDs can also be purchased online from AppleRescue a third party company. |